“Lean” and public sector productivity: panacea or paradox?

Wednesday, August 23, 2017
New Zealand Productivity Commission, Level 15, Fujitsu Tower, 141 The Terrace

Professor Zoe Radnor
Dean, School of Business and Professor of Service Operations Management
University of Leicester, UK


Time: 09.30 – 11.00
RSVP: hubsecretariat@productivity.govt.nz

The Productivity Hub and the Australia and New Zealand School of Government (ANZSOG) invite you to a roundtable on “Lean” and its potential link to public sector productivity, with visiting ANZSOG Scholar at VUW Professor Zoe Radnor.

Lean has become a popular approach to public service reform. In an era of reduced public spending it promises to maintain service productivity, improve utilisation and maintain quality.  The roundtable will draw on research across government, education and health to argue that the implementation of lean to date has been focused on the technical tools without business logic to validate it. Based on extensive research a ‘House of Lean’ for public services will be presented which emphasises the importance of organisational readiness factors, including leadership engagement, understanding demand, and co-production.

Please note that RSVPs are essential and places will be allocated on a first come, first served basis.

Professor Zoe Radnor is Dean, School of Business and Professor of Service Operations Management at University of Leicester, UK. During her career she has won awards for both her research and her teaching.

Professor Radnor has been a Management Practice Advanced Institute of Management (AIM) Fellow considering sustainability of Lean in public services. She was chair of the British Academy of Management (BAM) in 2013/14 and has sat on a number of advisory boards for Government and Healthcare organisations.

Her main areas of interest are in process improvement and service management in public sector organisations.  She has published nearly 100 journal articles, conference papers, book chapters and reports as well as presented widely on the topic to both academic and practitioner audiences.